Forensic Analysis

TiePoint Engineers remain in close and frequent contact with clients over the life of their data center facilities. This includes fielding emergency calls when a client has an unexpected incident with an infrastructure system or component. We have earned a reputation for providing thorough and timely post-event analyses for our clients through the following services:

Manufacturer Defects

During our seven years of providing Technical Overview for the Site Uptime Network’s database of over 4,000 abnormal incident reports, TiePoint gained significant familiarity with individual manufacturers’ issues that could impact reliable equipment performance. Many industry manufacturers have an established relationship with TiePoint and are quick to assist with candid updates when a product or service issue is identified. This access to the most current information is a significant advantage for TiePoint clients.

Root Cause Analyses

Facilities system issues that cause (or nearly cause) data processing interruptions require rapid, yet thorough, post-event analyses to determine root cause and identify plans to prevent future recurrences. TiePoint has an excellent reputation for providing responsive and methodical forensic analyses enabling clients’ Facilities teams to effectively deliver post-mortem summaries and define strategic action plans for their IT customers. For more info on TiePoint Forensics, email info@tiepoint.com or call 410-583-9100.